At Credit Union Centre, we respect and protect your privacy. This means that:
In order to serve our customers with the right materials at the right levels, delivered to the right address, and to ensure that the financial relationship is correct and current, we need to have certain basic personal information on file.
Personal information is the information we have that relates to you, our customer, as an individual. Personal information, beyond your name and contact information may include any or all of the following: a record of your purchases and payment method, alternate contact information and your account number.
We will only request information from you that relates directly to the products or services we are providing to you, and we will keep that information active only as long as the uses for which it has been collected are relevant to your needs.
We must obtain the consent of anyone whose name may be retained in our records to receive products or information. If a customer sends in a coupon or a form requesting our services, we accept that as implied consent. If we need information beyond that which the customer has indicated (in conducting a survey, for instance), we will request the explicit consent of the customer either verbally or in writing.
The customer can at any time withdraw consent to receive further information or products. We will then remove the customer's name as quickly as possible.
From time to time we may acquire from outside companies lists of customers who have consented to receive information. It may sometimes occur that a name that we have deleted on request from our files may appear on one of the lists we have acquired. In such a case the customer may request another deletion.
Call monitoring and recording
In order to ensure a high level of customer service, our customer service calls are monitored on an ongoing basis for training purposes only. We do this to ensure the highest level of service to our customers and to enable our staff to improve their skills through practical mentoring and coaching.
Our employees are committed to respecting the personal information we hold in our files. Our employees have signed a letter obliging them to abide by Credit Union Centre policy relating to the proper use of personal information.
Third party commitment
Limitations on use
We will not use your personal information for any purposes, other than those outlined above, unless we have asked your permission and have received your consent.
We will remove or destroy personal information when it is no longer relevant for the uses for which it was gathered. We will delete your name from our mailing list following the receipt of your request by letter, fax, email or phone.
Retention of information
We will not retain personal information indefinitely. Generally a name is retained for two years after it has become inactive. Files are then destroyed or deleted, except for those on data tapes and financial records, which, in accordance with the law, have to be archived for seven years. Archived information is not accessed or used for operational or marketing purposes.
All information held by us is subject to strict internal security to prevent unauthorized access and improper usage. Electronic records are subject to limited access by authorized personnel who must use passwords and other security measures. Print records of personal information are subject to physical protection such as locked rooms or cabinets, accessible only to authorized personnel.
Access to information
As our customer, you have a right to know what information we are holding with respect to you, and you have the right to ensure that it is accurate. On request, we will arrange to supply you with a printout of our files relating to your information. If you wish to verify your information, please write to Credit Union Centre at 101-3515 Thatcher Avenue, Saskatoon, Saskatchewan S7C 1R4. If you find errors or omissions, we will be pleased to make corrections.
Questions or comments
We will do our best to resolve any questions or comments you may have. Please telephone 1-306-975-3176 or write to Credit Union Centre at 101-3515 Thatcher Avenue, Saskatoon, Saskatchewan S7C 1R4
If, having shared your concerns with us, you are still not satisfied, you may file a complaint with the Privacy Commissioner of Canada by telephone 1 (800) 282-1376, or write to 112 Kent Street, Ottawa, ON K1A 1H3.